Terms and Conditions

When you contact us to obtain quotes or process an order with us, these Terms and Conditions of Business constitute the legally binding agreement between us. You are responsible to carefully review these Terms and Conditions of Business before using this our services and before processing an order or quotation with us. Your use of any of our website and servicess is subject to your understanding and acceptance of our Privacy Policy and Terms and Conditions of Business. Use of our website or acceptance of a quotation will be considered acceptance of our policies. If you do not agree to the Terms and Conditions of Business below, you should not use our services. We have the right to modify our Terms and Conditions of Business, so please review them periodically.

Please contact us if you have any doubts at any time.

Pricing

Due to fluctuations and changes from our suppliers, to postal and courier services, coupled with each customer requiring a different service, we do not display prices on our website, but all prices will be in pounds sterling (£). Prices may be subject to change without notice, but we will always inform you of any price change prior to processing your order. The price that we agree with you, will not change and will include delivery via courier or Royal Mail. You will be fully informed of price or change, wherever possible, before your order is confirmed. We have the rights to cancel any order at any time.

All delivery is charged to a UK address. If you have requested delivery outside of the UK, or if your postcode is outside standard delivery zones, we will discuss with you and agree on the best option or solution.

If after payment, a pricing error or anomaly is made apparent we maintain the right to cancel any order. If this situation occurs the customer will be contacted by a member of our team and informed of the mistake in writing, and we will assess all options to give you the best service.

Payment terms

We accept payments either via Paypal, Cash or direct Bank Transfer. Orders will not be processed until payment has cleared.

Orders

Once your payment has been received, we will require ‘camera ready’ artwork from you, preferably in either PNG or PDF format. Should the artwork be not ‘camera ready’ or poor quality, then we will employ our designers to ensure that your artwork is ready. However, if our designers find that they need to speand more than three hours doing this, we will implement a design charge amounting to £10 per hour. However, we will inform you of this before commencing. We will then send you a visual proof for you to check carefully and approve before we customise. Once your visual proof has been approved we start processing the order immediately and although we try and accommodate further changes or cancellations, we can’t guarantee that we will complete them and you may be liable for the full order price. The visual proof is the final process in your order and contains all the detailed customisation and garment details, it is vital that you review this properly. After confirmation changes may not be possible, and any mistakes will be your responsibility.

Ordering – products, sizes, colours, printing techniques and templates

Please note, we order blank clothing, garments and products from wholesaler distributors, and then customise these items with printing and embroidery for our clients. All sizes and colours shown online in supplier’s catalogues are not under our control, and we cannot be held accountable for colour variations from on screen colours to real product colours, nor can we be held responsible for sizing issues. We do our very best with our Quality Controls to manage these rare problems. We may recommend ordering samples to ensure these size and colour problems are not encountered. Please also note that, if a specific colour or size is not available, with orders, if we have not got the time to contact you, we may swap the garment or product for an alternative in a similar colour and style and size, in order to fulfil your order. All Online Orders will be processed with either digital screen printing, Transfer or Vinyl Printing, whatever is deemed suitable for your order by our print team. By accepting our terms and conditions, you understand, agree and accept any change we make in the fulfilment of your order, with no rights of refund.

Product Template Image Disclaimer

Please note, the visual product template images that are used when adding your designs are ‘template images’, this means they may not reflect the actual product ordered. The same applies to your visual mock ups.

Visual Approval

After payment, in order to offer the highest quality service, we will create and send a Visual Mock Up to you, and you are quite at liberty to make revisions/changes free of charge with your visual. . Once you have approved the visual layout your decision is final. Cancellations are not accepted after this stage, but we will always try to assist you for the best possible service, but may be subject to up to 25% cancellation fee.

We will not proceed until you have approved the visual(s), which will usually be sent within 24 hours of payment. (working business hours)

If you fail to approve your visual mock up in time, and due to your delay in approval of the visual your deadline can’t be met, your cancellation rights will be limited as we will have incurred time and charges up to this stage that may not be refundable. We will always do our best to please our customers, but you accept up to 25% cancellation charges.

Artwork disclaimer

We will print the artwork you supply us. When uploaded or emailing us any artwork you give T-Time, full consent to print the artwork or designs. You confirm that the artwork is yours to use, and/or free from copyright infringement. You accept full responsibility in the event of any copyright infringement, and will fully indemnify T-Time. We will accept no liability or responsibility for breach of copyright.

Cancellations

Cancellations may be subject up to a 25% charge due to the fact that we may have already ordered stock, prepared artwork or re-organised production of other jobs. Please note that we reserve the rights to a minimum charge of up to 25%. For online orders where the order relates to a specific printing colour or product colour, if you fail to read the offer and upload incorrect artwork, this is your mistake and you may be charged up to 25% of the order if you choose to cancel due to a mistake you make when uploading artwork files.

When paying for any order, you accept these terms and conditions in full. (We will always do our best to minimise or avoid such charges).

Complaints procedure

We take complaints very seriously and we are unhappy if you are not entirely satisfied with our services. If you wish to make a complaint or request a reprint or refund, please contqact us within three days of receiving your order.
Our printing is done adhering to all manufacturer’s guidelines, and the finished article is inspected for quality prior to being dispatched. However, we have no control over any occurrence whilst the item is in transit. Nor can we or will we take any responsibility for what happens to the items, once received. In terms of recommended aftercare and washing, please see below.

Please note that refunds will only be considered if the garment is genuinely faulty, and in such cases the garment must be returned to us, at your cost, within 7 days of receipt. Once established that the garment is at fault we aim to offer a reprint or replacement if possible.

Print only service – where you supply us with the garments

We only offer a print service on YOUR garments in the case of football or sports team kits and Leather jackets, whereby you can purchase the garments separately and then send them to us to be customised. When you use this service from us you understand that you’re sending the garments to us at your own risk. If they are lost in transit we will not be held responsible. You must track the delivery and handle any issues that arise in delivery. In addition, we recommend test prints to ensure that the products are suitable for the printing technique that you require. We keep a keen eye on our quality control process, but, if you are supplying the products and there are problems with the print or damage to the garments due to the printing, that are not related to the print quality, we will not be held responsible for any of the cost of the garments / products. If you do not take our advice and send samples for testing, this is your complete responsibility.

We can’t guarantee 100% perfection on goods you supply. You accept up to a 25% spoilage rate where we will not be responsible for the cost of damage caused due to printing, or the customisation process. Before any print only order is processed you must include the original receipts/invoices of purchase showing the exact value or each product. We will then agree how much risk we are prepared to accept. If you fail to send us these receipts/invoices of purchase before the order is processed, we will not take any financial responsibility in the damage or loss to any of your products. If you do, we will agree in writing our limit of liability that you will accept in writing before printing/embroidery commences. Delivery, normally via a courier service and charges, will be discussed and agreed upon when discussing the job.

Express orders

For express order where delivery is required within 5 days you must be aware of the following information. We will do our best to meet our client’s deadlines, but sometimes, on rare occasions, factors beyond our control impact on our ability to fulfil orders. Stock levels, wholesaler dispatch mistakes and delivery problems can arise, which are factors beyond our controls. Therefore we DO NOT guarantee to meet any deadlines, we will however, do our utmost to ensure that your order is received on time. When entering into an express order, you must accept these conditions and take this in to consideration in the event of ultimate problems with orders. We ask that you appreciate the effort we will go to meeting your order when discussing remedy of such rarely occurring scenarios.

For all orders you must be aware of the following information. We will do our best to meet our client’s deadlines, but sometimes, on rare occasions, factors beyond our control impact on our ability to fulfil orders. Stock levels, wholesaler dispatch mistakes and delivery problems can arise, which are factors beyond our controls. In the event of such occasions, sometimes we have to make decisions on behalf of our clients to ensure that we’re always doing our utmost to fulfil the order. This can mean substitution of garment brands and size changes or enhanced delivery services where extra charges may be applied. We will always try to find the time to get approval from our clients for these changes, but as you will be aware, this is not always possible. You accept these conditions and take this into consideration in the event of ultimate problems with orders. We ask that you appreciate the effort we will go to meeting your order when discussing the remedy of such rarely occurring scenarios.

Deliveries during busy periods of adverse weather conditions

At periods of seasonal high demand, or during adverse weather conditions, delivery deadlines may be missed or delayed. We will organise and ship your goods in accordance with your delivery deadline. The items will be despatched using a 3rd party courier and we will be able to provide documentary evidence for this. If the delivery is not achieved for whatever 3^rd party reason, Garment Printing will not be responsible for refund of any form. We will attempt to recover costs and expenses from our 3rd party delivery companies, but cannot guarantee any delivery or refund in these instances.

T-Time Printing will not be liable for any loss or expenses sustained arising from any delay or failure in the delivery of the Goods. We recommend you take out your own insurance to protect your goods.

Brexit and Deliveries Outside the UK – Extra Charges, Taxes, Duties or Fees

Due to the departure of the UK from the European Union, we no longer offer deliveries from the UK to Europe, and from the UK to anywhere outside the UK because these are subject to extra charges, taxes, duties or fees. Should you be prepared to accept these restrictions, then in exceptional circumstances, we may discuss this.

Washing Guidelines
We indicate that to protect your personalised garments, washing should be at temperatures less than 40′, and we advise never tumble dry, on any product, but especially on cotton, organic and sustainable materials. You accept that if you wash at higher temperatures or tumble dry, we will not be responsible for damaged items, however we will always try to help find a solution.Sample products

Please note that all samples printed or un-printed will be charged at cost (including delivery) and are non-refundable, by accepting our terms and conditions, you understand, agree and accept with no rights of refund.